If the pointer is stuck on the other computer right now, press Scroll Lock on the keyboard in front of you. See The emergency keys.
The pointer will not cross
- Is the other computer placed? Open "Arrange". A computer that says "Not placed yet" does not take the pointer.
- Is it connected? The dashboard says "Connected and encrypted" when it is.
- Is the bridge on? If it says "Bridge is off", turn it on.
- Is sharing on? Check the "Sharing" switch.
- Is a window running as administrator in front? The pointer cannot work on it. The same goes for the lock screen.
The pointer came back by itself
BukDesk brings it back when the other computer stops answering, and says why on the "Problems" screen, under "When the pointer last came back by itself".
It sticks or jumps while you work
Record it, so that we can see what happened. The recorder is off until you turn it on.
- On both computers, open "Problems". On the card "Recording pointer movement", press "Turn on".
- When it happens again, press "Save now" right away. An emergency key saves too.
- Press "Open the folder". The files are in
%LOCALAPPDATA%\BukDesk\pointer-log. - Send the latest files from both computers to main@bukdesk.com. Say what you did, and about what time.
- Press "Turn off" when you finish.
The recorder turns off each time BukDesk restarts.
What is in a recording
- In it: where the pointer was and when, the screens, when messages went between the computers, and the name of the program under the pointer.
- Not in it: keys, text, the clipboard, files, messages or window titles.
Positions can give away what was typed on an on-screen keyboard. Do not leave the recorder on while you use one. The files are plain text, and nothing is sent by itself.
Also check
- Both computers on the same version of BukDesk. See Updates.
- Screens at different scales in Windows. Tell us if the pointer lands in the wrong place.