1. Who we are

BukDesk is a BSCALE product. It is sold by Bukchair Ltd, company no. 516675188, 95 Etrog St., Giv'at Ze'ev, Israel ("Bukchair", "we"). Its name in Hebrew is בוקצ'ר בע"מ. Bukchair Ltd is the seller. The site bukdesk.com and the software are in its name. The site issues the invoices itself, in a series of its own, in the name of Bukchair Ltd. Contact: main@bukdesk.com.

2. What these terms cover

These terms cover the site bukdesk.com, the account, buying a license, the Premium subscription and our relay. The software itself is covered by the license agreement. The privacy notice, the refund and cancellation policy and the cookie policy are part of these terms.

3. Agreement

Using the site, opening an account or buying means you agree to these terms. If you do not agree, do not use them. If you use them for an organization, you confirm you may bind it. BukDesk is for people aged 18 or over. That goes for using it, for opening an account and for buying.

4. The account is optional

Everything BukDesk does on a computer works with no account. A license works with no account and no network connection, and does not expire. A refunded license is the exception: it is no longer valid, and on a computer signed in to the account it stops working. You can buy a license with no account, and the account only makes licenses easier to manage. Premium is different: it needs an account with a license on it.

What the account holds:

  • Your email address and the ways you chose to sign in.
  • The licenses you bought or added, your orders and invoices.
  • Your Premium subscription, if you have one.
  • "My computers": the apps that signed in to the account.
  • Your language and theme.

5. An account is not a key

BukDesk is built so that nobody else gets into your computers. The account does not change that:

  • The account holds no pairing keys and does not know which computers are paired with which. It receives no keystrokes, clipboard contents, files, screens, messages or conversations with AI tools.
  • Nothing the site sends can pair computers, connect to a computer, approve a request, turn on remote control, change a security setting, change the relay's address or install code. The app ignores anything that is not on a closed list of settings. Today that list holds language and theme only.
  • "My computers" is a list of apps that signed in to the account: a random id, the name you typed, the app's version, when it signed in, and the country of the last sign-in. Removing a computer from the list signs that app out of the account. It does not reach the computer itself and does not change its pairings.
  • Someone who takes over an account can at most: see orders and computer names, cancel Premium, revoke a license, sign a computer out of the account, have the licenses sent again to the account's email, and use up Premium hours. They cannot read anything from a computer, pair, connect, or see who is paired with whom.
  • Bukchair's staff have no way to sign in as you, and no access to your password, your authentication secret or your tokens.

6. Keeping the account secure

  • Signing in: with an email and password, with a one-time link sent by email, with a passkey, or with Google.
  • Two-factor authentication: a code from an authenticator app (TOTP) or a passkey. It is offered to every account.
  • Signing in again for sensitive actions: changing the email or password, adding or removing a factor, revoking a license, cancelling Premium or asking for its refund, deleting the account, exporting your data, and approving a sign-in from the app.
  • Recovery: with a recovery code, at once. Without one, a request starts a 7-day wait. During it, emails go to every address on the account, and one click cancels the request. Support can shorten the wait only with proof of purchase.
  • Your part: keep your password, your factors and your recovery codes safe, and tell us if you think someone else got into the account.

We will never ask you for a password, an authentication code, a recovery code or a pairing code.

7. Signing in from the app

The app shows a short code and opens bukdesk.com/activate in your browser. The page says which computer is asking to sign in and what it will get: your licenses, Premium and settings. It gets no access to the computer's files or to other computers. Before you approve, the site asks you to sign in again.

8. Buying a license

  • Price: 39 US dollars per person, one payment, for up to 3 computers. Prices are in US dollars only, for buyers in Israel too.
  • VAT: for buyers in Israel the price includes VAT at 18%. A sale to a buyer outside Israel is an export of services, and its VAT is 0% under section 30(a)(5) of Israel's Value Added Tax Law, 1975. We do not collect the VAT of any other country for now.
  • Who can buy: buyers in any country where PayPal works.
  • Payment: through PayPal. Card details never reach us.
  • What you get: the license is sent to the email you gave, with a tax invoice that bukdesk.com issues itself, in its own series, under Bukchair Ltd (בוקצ'ר בע"מ), company no. 516675188. The invoice number starts with BKD.
  • The license terms are in the license agreement, and refunds in the refund and cancellation policy.

9. Premium

Premium is not on sale yet. This section applies from the day it is.

9.1 What it is

Premium connects your computers over the internet, through Bukchair's relay. On the local network BukDesk works without Premium. Buying Premium takes a bukdesk.com account with a BukDesk license on it. A license costs 39 US dollars. A license includes one trial hour of connection over the internet, once per license.

9.2 Price

  • By the month: 10 US dollars a month, with 150 connection hours a month.
  • By the year: 96 US dollars a year.
  • A pack of hours: 50 connection hours for 5 US dollars.

Prices are in US dollars only. VAT is as for a license: for buyers in Israel the price includes VAT at 18%, and for buyers outside Israel VAT is 0% and no other country's VAT is collected for now. Premium is sold only on the site bukdesk.com.

9.3 What it includes

150 connection hours a month through the relay. Time counts for as long as a connection through the relay is open, whether or not anything passes over it. Closing the connection stops the count. Connecting on the local network is never counted. Unused hours do not carry over to the next month.

9.4 When the hours run out

The app tells you when 80% of the hours are used, and when all of them are. When they run out, the relay opens no new connections, and ends open ones after a warning to both sides. Connecting on the local network goes on as usual. The allowance starts again at the next billing period.

9.5 Renewal and billing

The subscription renews at the end of each period, a month or a year, and is charged through PayPal until it is cancelled. An invoice from Bukchair Ltd is sent for each payment.

9.6 A failed payment

If a charge fails, PayPal tries again. A subscription whose payment failed ends after PayPal's third failed try, about 10 days after the first.

9.7 Cancelling

You can cancel at any time, on the site, with no cancellation fee. The details are in the refund and cancellation policy.

9.8 A change in price or allowance

We will tell you by email at least 30 days before a change in the price or the allowance. If you do not agree to the change, you can cancel before it takes effect.

9.9 Premium needs an account

Premium is bought and managed from a bukdesk.com account that holds a BukDesk license. It cannot be bought with no account.

9.10 Availability

The relay may be unavailable at times. We do not promise uninterrupted availability.

10. What the relay knows

What passes between your computers is encrypted end to end, and the relay cannot read it. It sees the network addresses of both computers, when they are connected and how much data passes. Exactly what it sees and keeps, including with Premium, is in the privacy notice.

11. What is not allowed

You may not:

  • Control a computer, view its screen or take information from it without the consent of whoever may give it.
  • Use BukDesk for fraud, including scams in which a person is talked into giving control of their computer.
  • Follow a person without their knowledge, harass anyone, or do anything unlawful.
  • Get around the license check, the trial or the Premium allowance, or share, sell or publish a license or access to Premium.
  • Overload the site or the relay, scan them or try to break into them. If you found a security weakness, please report it to main@bukdesk.com.
  • Open accounts automatically or under a false identity.

If we find such use, we may revoke a license and Premium, lock an account and refuse to sell. To report abuse: main@bukdesk.com. We cannot tell through the relay who connected to whom, and we will not claim otherwise.

12. Scam warning

Bukchair will never call you and ask to connect to your computer. Never create an invitation for, or read a pairing code to, anyone you do not know in person, even if they say they are your bank, the police or support.

13. Intellectual property

The site, the software, the BukDesk name and its marks belong to Bukchair Ltd. You may read the site and use it for its ordinary purpose. You may not copy content from it for commercial use without permission.

14. No warranty (as is)

The site, the account and the relay are provided as is, with no promise that they are free of faults, uninterrupted or fit for a particular purpose.

15. Limitation of liability

To the fullest extent the law allows, Bukchair is not liable for indirect, special or consequential damage, or for loss of data, profit or use. In any case Bukchair's total liability is limited to the price you paid us for the license or for the Premium subscription that the claim is about. This cap does not apply where the law does not allow one, and nothing here limits rights the law does not let you give up.

16. Ending and suspension

  • You can delete the account at any time, from the account itself. Invoices are kept as the law requires.
  • A license you bought keeps working after the account is deleted.
  • Deleting an account with an active Premium subscription cancels the subscription too.
  • We may suspend or close an account that broke these terms, after notice, unless the breach calls for acting at once.

17. Changes to these terms

We publish a change on the site with a new date. For a material change we email account holders and Premium subscribers at least 14 days ahead. A change to the license agreement is also shown in the software.

18. Law and courts

These terms are governed by the laws of Israel only. The competent courts in Tel Aviv-Jaffa have exclusive jurisdiction. A consumer living outside Israel keeps the consumer rights that the law of their own country gives them and that cannot be waived.

19. Language

These terms are published in Hebrew and in English. If the two texts differ, the English text prevails.

20. Contact

We have one address for everything: main@bukdesk.com. Write to it for support, billing, privacy, security, accessibility and reports of abuse. Postal address: Bukchair Ltd, 95 Etrog St., Giv'at Ze'ev, Israel.